Fault alerts for EV charging and energy operators

A charge point goes offline, an inverter trips, a heat network loses pressure. These sites are remote and run all night. The right engineer needs to know quickly. Tocsin texts and phones them, routed by site and severity, and keeps going until someone answers.

No card needed for the trial. Tocsin is a product of Espresso Group Ltd, a UK company.

The problems it solves

• Charge points and networks. Offline and fault alerts from your charge point management system reach the field engineer covering that area.
• Solar, battery and plant sites. Inverter, meter and plant alarms reach the site engineer or contractor on call.
• Heat networks and plant rooms. Pressure, temperature and pump faults reach the on-call engineer.
• Routing by severity. A fault taking a site offline pages someone. A minor warning waits in the dashboard.

A charge point site fault at 23:15

1. 23:15 Alert receivedThe management system emails or sends a webhook to Tocsin, marked critical.
2. 23:15 Text to the engineer on callTocsin finds who covers that area tonight and texts them, with an email too.
3. 23:18 No answer, so the phone ringsA call reads the alert aloud, twice, in a clear British voice.
4. 23:20 Engineer replies "ACK"Escalation stops. The record shows who was contacted and when they took it on.

If nobody had answered, the next step would have contacted the operations lead.

Set up in an afternoon

1. Add your people. Field engineers, the operations lead and your maintenance contractors, each with a mobile number.
2. Build the rota. A schedule for each region or site group, with overrides for leave and swaps.
3. Decide who gets called. Text first, call two minutes later, then the next person.
4. Connect your systems. Point each system's urgent alerts at its own Tocsin address or webhook, and route by site and severity.

Connecting your systems

Tocsin accepts alerts from anything that can send an email or a webhook, so there is nothing to install. Many charge point management systems, inverter and meter platforms, and plant monitoring tools can send an email or a webhook when something goes wrong. Words like "critical" or "P1" in an email subject set the severity, and repeat alerts about the same problem are merged. Each email inbox accepts mail only from the senders you list.

Email inboxes are included on the Team plan. We haven't built a connection to any particular product, so check that yours can send email or webhook notifications. If you're not sure, ask us.

Why it suits EV and energy operators

• The right engineer for each site. Route by site or region and by severity.
• Webhook or email. Whichever your system can send.
• Contractors included. Anyone with a mobile can be on a rota.
• No app to install. Texts and calls work on any phone.
• A clear record. When a fault was reported, who was contacted and who took it on.

What it costs

The Team plan is £25 a month + VAT for your organisation and includes unlimited schedules, phone call alerts, custom escalation policies and email inboxes. Texts and phone calls use prepaid credits, one credit each, from 20p down to 10p in bigger bundles. A text followed by a call to one engineer uses two credits, 40p at the standard rate. Emails are free. The free trial covers everything by email so you can try it first.